HandyQu is committed to protecting user privacy and handling user data transparently. This Privacy Policy explains how we collect, use, store, and protect user information.
1. Data Collected We collect personal data necessary to provide the best services to all users, including but not limited to:
- Personal Information: Name, email address, phone number, date of birth, and other identifying information.
- Technical Data: IP address, device type, operating system, application version, and usage log data from the website platform and application.
- Interaction Data: User activity within the application, preferences, settings, and transaction history.
- Location Data: If the user grants permission, we may collect location data to enhance the service experience.
- Data Collected from Third Parties: We may receive data from business partners or social media platforms if users connect their accounts with our services.
2. Purpose of Data Collection The data we collect is used for various purposes, including:
- Service Provision: Ensuring the application functions properly, providing an optimal user experience, and ensuring a sense of security for fellow users.
- Personalization: Customizing content, recommendations, and features based on user preferences.
- Security: Detecting, preventing, and addressing suspicious activities or violations of our policies.
- Customer Service: Providing customer support and handling user inquiries or complaints.
- Marketing and Promotion: Sending offers, updates, and promotional communications, if the user provides consent.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations.
3. Data Security We implement technical and administrative security measures to protect user data from unauthorized access, alteration, or disclosure. These measures include:
- Data encryption during transmission and storage.
- Firewalls and intrusion detection systems.
- Strict access controls and user authentication.
- Regular system monitoring to detect security threats.
4. User Rights Users have the following rights regarding their personal data:
- Access: Accessing the personal data we store in each individual user account.
- Rectification: Updating or correcting inaccurate personal data.
- Erasure: Requesting the deletion of their personal data.
- Restriction of Processing: Requesting the restriction of the use of their data under certain conditions.
- Data Portability: Downloading or transferring their data to another service provider, if technically feasible.
- Withdrawal of Consent: Withdrawing consent for the use of their data at any time, without affecting the legality of prior processing.
5. Sharing Data with Third Parties We do not sell or rent user personal data to third parties. However, data may be shared in the following situations:
- Service Providers: With partners who process payments.
- Legal Compliance: If required by law, court order, or legitimate government request.
- Protection of Rights: If necessary to protect the rights, property, or safety of users and the application.
- Acquisition or Merger: In the event of a merger or acquisition, user data may be transferred to the new entity with prior notice and based on user consent.
6. Data Retention We will retain user data for as long as necessary for the purposes outlined in this policy. If data is no longer needed, we will securely delete it in accordance with data deletion procedures, unless longer retention is required for:
- Compliance with legal or regulatory obligations.
- Resolution of disputes or enforcement of our terms of service.
7. Use of Cookies and Tracking Technologies We use cookies and similar technologies to:
- Improve the user experience within the application.
- Collect statistical information about service usage.
- Display relevant advertisements based on user preferences. Users can manage their cookie preferences through their device or browser settings.
8. Children's Data Protection We do not knowingly collect personal data from children under the age of 18. If we discover that a child's data has been collected, we will delete it as soon as possible.
9. Changes to the Privacy Policy We may update this Privacy Policy from time to time. If there are significant changes, we will notify users through a notification. Users are encouraged to review this policy periodically.
10. Contact If you have any questions, requests, or complaints regarding this Privacy Policy, users can contact us via Email at contact@handyqu.com. We are committed to handling every request or complaint seriously and in accordance with applicable data protection regulations.